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Return & refund

Return & refund

If you are not happy with your purchase on xip-professional.com, you may:

1

Receive a store credit

2

Receive a (partial) refund

3

Receive another product

Returns

All returns must be within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. If the protective seal is broken, we will not be able to refund your product.

Return process

To return an item, please fill in the form below to start your return process.

Refund

You will be responsible for all return charges. The return cost will be deducted from your refund to cover shipping costs.

Refund process

1

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

2

Please allow at least one (1) day from the receipt of your item to process your return or exchange.

3

Refunds may take 1-2 billing cycles to appear on your bank account, depending banks policy

4

We will send you an email as soon as the return has been processed by our warehouse team.

Exceptions

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Questions

Please read our F.A.Q. section if you have any questions or send us an email at customerservice@xip-professional.com.

Up to 50% off

New shop launch 

Get 50% off our XIP Complete pack including free shipping or get 25% off one of our other makeup packs.

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