Return & refund

If you are not happy with your purchase on xip-professional.com, you may:

Receive a store credit

Receive a (partial) refund

Receive another product

Returns

All returns must be within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. If the protective seal is broken, we will not be able to refund your product.

Return process

To return an item, please fill in the form below to start your return process.

Return & refund form

First Name

Last Name

Country

I want to

Order Number

Image Upload

Upload image

Message

I have read and agree to the shipping & return policy and acknowledge that, when submitting this return, the cost for shipping will be deducted from the refund total.

I have read and agree to the terms & conditions and privacy policy

I consent to having XIP store my submitted information so they can respond to my inquiry.

Refund

You will be responsible for all return charges. The return cost will be deducted from your refund to cover shipping costs.

Refund process

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least one (1) day from the receipt of your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your bank account, depending banks policy

We will send you an email as soon as the return has been processed by our warehouse team.

Exceptions

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Questions

Please read our F.A.Q. section if you have any questions or send us an email at [email protected].

The word XIP is registered trademark of XIP Professional B.V. under registration EU 014975601 US 5194040 CN 23656288

XIP Professional B.V. - Bokkerijder 5, 5571 MX Bergeijk, The Netherlands