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Privacy policy

Our details

Our website address is: https://www.xip-professional.com

Our warehouse and office is located at: Bokkerijder 5, 5571 MX, Bergeijk, Noord-Brabant, The Netherlands

Our customer service is reachable at customerservice@xip-professional.com

What personal data we collect and why we collect it

XIP Professional B.V. processes your personal data so that you use our services and/or because you have provided them yourself. The personal data we process is a) First and last name b) Address data c) Phone number d) E-mail address e) IP address f) Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone g) Location data h) Information about your activities on our website i) Data about your surfing behaviour across different websites (for example, because this company is part of an advertising network) j) Type of internet browser and device k) Bank account number.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, like within our review section, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact details and information sent via all contact forms, will be stored for a limited time (6 months) in our database.

Cookies

Please read our cookie policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use the following tools to bring you a customized experience. Facebook pixel & Google Analytics.

Newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the email sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters. No identifiable information is otherwise tracked outside this website except for the first name and email address.

Our newsletter system creates and stores two cookies. View our cookie policy.

Who we share your data with

To offer you the best possible services and remain competitive in our business, we share certain data internally (i.e., the XIP Professional team) and externally (i.e. outside of XIP) with third parties.

Whenever we share your personal data externally (i.e., outside of XIP) with third parties in countries outside of the EU, we ensure the necessary safeguards are in place to protect it. For this purpose, we rely upon, amongst others: 

  • Requirements based on applicable local laws and regulations. 
  • EU Model clauses, when applicable, we use standardized contractual clauses in agreements with service providers to ensure personal data transferred outside of the European Economic Area complies with GDPR.

CRM accountancy system in the cloud

We share our invoices with a CRM system for accountancy purposes. These contain your shipping details.

Service providers like webhosting

We share your profile with a Webhosting company, not for usage of the details itself but for the intent of managing the website and creating secure and encrypted backups.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

XIP Professional
Bokkerijder 5
5571 MX Bergeijk
The Netherlands

Additional information

How we protect your data

We take appropriate technical and organisational measures to ensure the confidentiality and integrity of your data and the way it's processed.

We apply to the internal framework of policies and minimum standards across all our business to keep your personal data safe. These policies and standards are periodically updated to keep them up to date with regulations and market developments. 

In addition, XIP employees are subject to confidentiality obligations and may not disclose your personal data unlawfully or unnecessarily. To help us continue to protect your personal data, you should always contact XIP if you suspect that your personal data may have been compromised.

What data breach procedures we have in place

If a data breach has been taken place, you will be notified about it via email. Once the data breach is solved, you will need to recreate a new password.

What third parties we receive data from

What automated decision making and/or profiling we do with user data

When you visit our website and agree with our Cookie settings, a Facebook pixel will track you to give us the ability to retarget you. It is only used for that intent.

Industry regulatory disclosure requirements

We have no industry regulatory disclosures.

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