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You can choose to get a refund, receive store credit or replace a product.
The return is pre-paid by us so you do not pay anything at the post office, but depending on your country we hold in the difference on the total refund. So lets pick an example. You order for €150,- and live in London, England. We will then deduct €9,75 from your order of €150,- which is €140,25 for covering the return cost.